Get in touch
If you have a query about Plantsmith, our products or delivery, please use the form below to get in touch.
Common queries answered
Frequently asked Questions
We really hope that you love everything you receive in your order from us, however if for any reason you wish to return an item/order please let us know within 30 days of receipt of your items. You can contact us either through the ‘contact us’ page or via email at [email protected] include your name, order number and details of the item/items you wish to return.
We’ll aim to get back to you within one working day to help you return or replace your order.
Depending on the circumstances, we may not need you to return items and therefore may not be able to refund the postage if you post an item without getting in touch first.
We do not store any of your payment details on our site. During a transaction all of your data is fully encrypted whilst being sent to the payment processor. We use stripe.com to process your payments. Stripe are a trusted leader within the industry.
After placing an order you will receive an order notification by email. Your order is then processed and prepared for delivery. You will receive a further email once your order is ready and on it’s way with our delivery partner.
If you would like to receive an invoice for your order please get in touch using the contact form and we will be happy to help.