Frequently asked questions
Everything you need to know about shopping with Plantsmith.
We are only able to deliver to mainland UK. Currently we are unable to deliver to the Republic of Ireland, Northern Ireland, Jersey or the Channel Islands. Apologies for any inconvenience.
Our standard UK delivery charge is £4.99.
Orders are usually processed and delivered within 3-5 working days.
We process orders for despatch up to midday Mon-Fri. Orders received after 12pm will be processed the next day and any orders received after 12pm on Friday will be processed on Monday.
We currently accept all major debit and credit cards.
We do not store any of your payment details on our site. During a transaction all of your data is fully encrypted whilst being sent to the payment processor. We use stripe.com to process your payments. Stripe is a trusted leader within the industry.
Whenever possible, we will make out of stock products available for pre-order and this will be shown on the product page.
Alternatively, you will be given an option to join a waitlist and be notified when an item is back in stock.
Once an order has been placed and you have received your order confirmation, it may not be possible to change a shipping address. Please contact us as soon as possible either through the ‘Contact us’ page or via email at [email protected] Please include your name and order number.
If you want to change a shipping address before placing an order, please login to your online account where you can update your details. Please remember to check that the details have been updated when placing your order.
After placing an order you will receive an order notification by email. Your order is then processed and prepared for delivery. You will receive a further email once your order is ready and on it’s way with our delivery partner.
Whenever possible, your products will arrive in one delivery. If there is a need for us to split a delivery, we will contact you directly to arrange.
Once an order has been placed and you have received your order confirmation, it may not be possible to change or cancel the order. Please contact us as soon as possible either through the ‘Contact us’ page or via email at [email protected]
Please include your name and order number.
Please email us at [email protected] quoting your name and order number.
We hope your order arrives in perfect condition, however, in the event of goods being damaged in transit, please contact us as soon as possible at [email protected]
We really hope that you love everything you receive in your order from us, however if for any reason you wish to return an item/order please let us know within 30 days of receipt of your items. You can contact us either through the ‘contact us’ page or via email at [email protected]. Please include your name, order number and details of the item/items you wish to return.
We’ll aim to get back to you within one working day to help you return or replace your order.
Depending on the circumstances, we may not need you to return items and therefore may not be able to refund the postage if you post an item without getting in touch first.
Please message us using the contact form on the website or email us at [email protected]
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Please visit our trade website at trade.plantsmith.co.uk